Journey Template VIN Lookup Question

Learn more about the VIN Lookup Question and how to add them to a journey template

What is the Vehicle Identification Number (VIN) Lookup Question?

A VIN Lookup Question is a specialized question within the Journey Template designed to gather customer Vehicle Identification Numbers (VINs) and facilitate the search for auto glass parts and accessories.

This question functions differently in the BidClips provider portal (user-side) compared to the BidClips widget (customer-side). In the provider portal, users can input a VIN along with selecting a Glass Type, which currently includes options for either Windshield or Back Glass. After entering the VIN and choosing a Glass Type, users can initiate a search for relevant auto glass parts and accessories.

On the customer side, within the BidClips widget, customers can enter their VIN; however, the actual lookup capability is restricted to the provider portal.

Creating a VIN Lookup Question

While in Journey Template edit mode:

Use the right scroll button to reach the end of the Journey Template
Click on the "+" slide
Select the VIN Lookup type from the available options, and click 'ADD'.

Question Title/Summary Text

Provide a brief summary of the question for your users and customers, keeping it to 20 characters or fewer. For instance, you might use "VIN Value" as an example.

Question/Description

Clearly outline the information you need from your users and customers. For example, you might phrase it as, "Please enter your Vehicle Identification Number (VIN)."

Help Text for the Question

Provide guidance to help your users and customers locate their Vehicle Identification Number (VIN). For instance, you might say: "The VIN is a 17-character code that can be found in several locations: at the base of your windshield on the driver's side, inside the driver's side door jamb, or on your insurance card."

Tip for the Question

Tips can be created using BidClips text editor and can include formatted text, images, videos, pdfs, or web links. These are tips visible only to BidClips provider users, located next to the Journey Template questions, designed to assist members of your team when interacting with customers.

Required?

Specify whether this question MUST be answered while completing the Journey Template.

Visibility Rules

The question can be: visible only to a user in your BidClips provider portal, visible only to a customer filling out information via the BidClips widget, or visible to both a user in your provider portal or a customer filling out the information in the widget.

BidClips provider portal visibility is noted with an orange "P" icon at the bottom of a Journey Template slide while editing.
Customer only visibility is noted with an orange "C" icon at the bottom of a Journey Template slide while editing.
Questions visible to both a BidClips provider user AND a customer using the BidClips widget is noted with an orange "CP" icon at the bottom of a Journey Template slide while editing.